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Charisma, drive, perception – all so-called "soft skills" essential in today’s workplace. Yet despite being widely known and valued, soft skills take a back seat to more defined skills like writing or expertise in Excel. Those are the skills employers use to grade your resume. But how far will Excel get you if you can’t get along with your coworkers or persuade your boss to try a brilliant new idea? While considered less weighty than other skill sets, soft skills are critical for success. Vibrancy metrics are the soft skills of the online community world. People know about them and want to see positive results, but when push comes to ...
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As you know we like to get feedback from our customers on new features we are looking to offer here at Oneview Healthcare. Below you will find two add on modules we would love your feedback on. Please give us your feedback in the comments section of this blog. Thank you in advance for your help! Please give us your feedback in the comments below.
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One defining characteristic of a leader is having a vision for the future, describing that future and creating excitement around its possibility so everyone works together to make it real. That’s what a mission statement is -- it’s that vision for a better future everyone can rally around. For communities, it’s the impetus that drives micro-actions, like sending a tweet or recommending an answer, to long-term commitments, like becoming a volunteer moderator. To truly lead your community and create excitement for both your organization and your members, you need to have a mission statement that brings everyone together. Google’s ...
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Written by Hunter Montgomery | @jhmontgomeryjr on November 17, 2016 at 3:30 PM Funnels, chutes, hourglasses - they’re all used to help us plan the customer’s journey with our organization (or maintain a particularly organized baker’s kitchen - depends on your audience). There are tons of models and terms we can use when we talk about customer acquisition, and getting people to engage with your brand or organization. Online communities are no different. So, what shape should you use? How are you getting people engaged in the first place, and how do you make them stay? Measure member behavior from the start Let’s ...
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Based in Columbia, Maryland, Protech Associates, Inc. provides cloud association management software powered by Microsoft Dynamics CRM and run on the Microsoft Azure cloud. The organization has dedicated more than 30 years to exclusively serving the association community and is continuously looking for ways to improve the products and services it delivers. In early 2015, Protech realized it needed an online community to enhance its customer support experience. Protech Director of Customer Care Matt Bruffey spearheaded the project, which has become one of Protech’s most valuable benefits for its customers. “Prior to using the Higher ...
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"I’ve been writing about customer loyalty a lot and not just to sell my book, though you can buy it any time you want. Seriously though, markets everywhere are cooling. Where they were once ripe with new categories and products, today everybody seems to have the new stuff and growth is falling back to the baseline of organic growth. That’s why loyalty is so important today and it’s also why there are so many questions about how to promote and improve it. Loyalty is an up and coming part of the software business. On the established side, there are companies like IBM and SAS offering solutions and there is a healthy community of startups with ...
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Test4 - Blog Post

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This is my blog. There are many like it, but this one is mine. My blog is my best friend. It is my life. I must master it as I must master my life. Without me, my blog is useless. Without my blog, I am useless. I must post my blog true. I must blog better than my enemy who is trying to compete with me. I must blog better before he blogs better than me. I will... My blog and I know that what counts in war is not the words we type, the noise of our posts, nor the paragraphs we make. We know that it is the hits that count. We will get hits... My blog is human, even as I, because it is my life. Thus, I will learn it as a brother. I will learn its weaknesses, ...
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